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Shipping & Refund

Shipping

Shipping to the United Kingdom – 24 Hour – Free Shipping.

Combined Shipping Overseas – Price Varies – Transit Time Normally 5-7 days.

Refund Policy

We have a 10-day return policy, which means you have 1 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it in. You’ll also need to include your name and address with your return.
To start a return, you can contact us at [email protected] Please return to the address below.
Returns: Thrift Factory, Unit 3a, Thamas Road, SilverTown, United Kingdom, E16 2EZ
You can always contact us for any return question at [email protected]il.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as custom products, special orders, or personalized items). Additionally, personal care goods (such as beauty products) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.